Last Updated:

May 30, 2025

Welcome to The Hostess LLC! Your privacy is important to us. This Privacy Policy explains how The Hostess LLC ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website at https://thehostessllc.com (the "Site") and interact with our services, including submitting information through our forms.

1. Information We Collect

We collect information from you in several ways when you interact with our Site:

Information You Provide Voluntarily: Contact Information (Optional): When you fill out our contact form, you may choose to provide your first name, last name, phone number, and email address. This information is optional.Feedback/Memory Sharing: You may choose to share a message about your favorite memory or experience with us. User-Generated Content (Optional): You may choose to upload files, including pictures and videos, as part of your feedback or memory sharing. Please be aware that these files may contain personally identifiable information about you or others (e.g., faces, voices, or identifiable locations). By uploading such content, you confirm that you have the necessary rights and permissions from any individuals depicted in the content to share it with us. Automatically Collected Information (Usage Data & Cookies):When you visit our Site, we automatically collect certain information about your device and your usage of our Site. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.We use cookies and similar tracking technologies (like Google Analytics 4 - GA4) to collect this information. Cookies are small data files stored on your device that help us improve your experience and analyze Site usage.Google Analytics 4 (GA4): We use GA4 to understand how visitors engage with our Site. GA4 collects data such as your IP address (anonymized), device and browser information, and interactions on our Site. This data helps us improve our Site and services. Google's ability to use and share information collected by GA4 about your visits to this site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can learn more about how Google uses data when you use our partners' sites or apps at www.google.com/policies/privacy/partners/.

2. How We Use Your Information
We use the information we collect for the following purposes:
To Respond to Your Inquiries: If you provide contact information, we may use it to respond to your questions or comments.For Internal Analytics and Improvement: We use usage data and information collected through GA4 to understand how our Site is used, identify trends, and improve our Site's functionality and content.Transactional Communications (if consented): If you check the box consenting to transactional messages, we may send you messages related to your account, orders, or services you have requested. These may include appointment reminders, order confirmations, and account notifications. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.Marketing and Promotional Communications (if consented): If you check the box consenting to marketing and promotional messages, we may send you special offers, discounts, new product updates, and other promotional content via text and/or email. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.User-Generated Content (e.g., Photos/Videos/Memories): We may use the memories, photos, and videos you share to showcase customer experiences, for testimonials, or for marketing purposes on our Site or social media channels, only with your explicit permission obtained at the time of submission or through subsequent communication. If you do not wish for your content to be used in this manner, please do not upload it or contact us immediately.Compliance with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Third-Party Service Providers: We use GoHighLevel (GHL) as our Customer Relationship Management (CRM) system to store and manage the information you provide through our forms. GHL is committed to data security, and we utilize security measures like Two-Factor Authentication (2FA) to protect access to this data. Your information will not be shared with other third parties outside of GHL unless explicitly stated or required by law.Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of The Hostess LLC, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information becomes subject to a different Privacy Policy.

4. Data Security
We implement reasonable technical and organizational measures designed to protect the security of your personal information. This includes, but is not limited to, the use of secure third-party CRM systems (like GoHighLevel with 2FA) and industry-standard security practices for our Site. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We retain the personal information we collect for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Information provided through our forms will be kept indefinitely unless you request its deletion.

6. Your Choices and Rights
You have certain rights regarding your personal information: Opt-Out of Marketing Communications: You can opt-out of receiving marketing and promotional messages from us at any time by replying "STOP" to any text message or by clicking the "unsubscribe" link in any marketing email. Please note that even if you opt-out of marketing messages, we may still send you transactional messages related to your account or services. Access, Correction, and Deletion: You have the right to request access to the personal information we hold about you, request corrections to inaccurate information, or request the deletion of your personal information. To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.Do Not Track (DNT) Signals: Some web browsers offer a "Do Not Track" signal. At this time, our Site does not respond to DNT signals.

7. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will take steps to remove that information from our servers.

8. International Users

Our Site is hosted in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using our Site, you consent to the transfer of your information to the United States. While data protection laws in the United States may differ from those in your country, we are committed to protecting your privacy as described in this policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

The Hostess LLC
634 Porrit Dr, Hastings, MI 49058
Email: [email protected]